Go Japan Privacy Policy

Last updated: May 16th, 2026

Go Japan (ABN 97 992 125 122), an Australian business operating remotely ("Go Japan", "we", "us", "our"), respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information, in line with the Australian Privacy Principles. It should be read with our Booking & Advisory Services Terms and Conditions.

1. Information We Collect

We collect only the personal information we need to plan and arrange your trip. This may include:

• Contact details: names, email addresses, phone numbers and country of residence.

• Booking details: names exactly as shown on passports, dates of birth, passport details where a Travel Provider requires them, travel dates, flight details, room and travel preferences, and the details of everyone travelling.

• Sensitive information: health, medical, mobility and disability information, dietary requirements and allergies, where you tell us so that Travel Providers can meet your needs (see section 2).

• Communication records: emails, messages and notes of calls about your enquiry or booking.

• Payment records: records of bank transfers you make to us. We do not accept credit cards and do not collect or store card details.

• Images: photos or videos taken during your trip, where section 5 applies.

• Website information: basic technical information when you visit our website (see section 9).

You can make a general enquiry without giving your full name, but we need accurate details to make a booking.

2. Sensitive Information

We collect health, medical, mobility, disability, dietary and allergy information only with your consent, and only to arrange suitable Travel Products and keep you safe. By giving us this information, you consent to us sharing it with the Travel Providers who need it, such as hotels, guides and tour operators. We do not use it for marketing or any other purpose.

3. How We Collect Information

We collect personal information directly from you, through our website enquiry form, email, phone and messaging. We may also receive it from:

• a travel agent, school, company or group organiser making a booking for you; and

• Travel Providers, for example when they confirm your arrangements.

If you give us information about other travellers, you confirm that you are authorised to do so and that they know their information is being shared with us for their booking.

School groups and travellers under 18

For travellers under 18, we collect information through a parent, guardian, or the school or organising body. The school or organising body is responsible for obtaining parental consent before giving us a student's information.

4. How We Use Your Information

We use personal information to:

• respond to enquiries and prepare itineraries and Booking Proposals;

• arrange, confirm and manage bookings with Travel Providers;

• communicate with you before, during and after your trip, including in an emergency;

• process payments and keep business, tax and legal records;

• handle complaints, insurance claims and disputes; and

• improve our services.

5. Photos, Marketing and Your Choices

Photos and videos

As set out in clause 16 of our Terms, photos or videos taken during your trip may be used for promotional and marketing purposes, including on our website and social media. If you do not want your image used, tell us in writing at least 21 days before departure, or at any time afterwards, and we will stop using it in new material. We do not use images of travellers under 18 without written consent from a parent, guardian, or the school or organising body.

Marketing emails

We may send you news and travel offers from Go Japan if you have agreed to receive them or have booked with us before. Every marketing email includes a way to unsubscribe, and you can also ask us to stop at any time. We do not sell your personal information.

6. Who We Share Information With

We share personal information only as needed to arrange your trip and run our business:

• Travel Providers in Japan: our DMC and land operator partners, tour operators, hotels and ryokan, guides, and transport and activity operators, who need your details to deliver your Travel Products.

• Your travel agent, school or group organiser, where they made the booking for you.

• Professional advisers and insurers, such as our accountant, lawyers and insurance broker, where needed.

• Government authorities, where the law requires it, or in an emergency to protect someone's health or safety.

Overseas disclosure

Because your trip is to Japan, most of your booking information will be shared with Travel Providers in Japan. Information may also be shared with Travel Providers in other countries on your itinerary, and with travel agent partners in the country where you booked. We take reasonable steps to share information only with businesses that need it and that handle it responsibly.

We do not sell, rent or trade your personal information.

7. Storage and Security

We use Google (Gmail and Google Drive) and Hostinger (our website and enquiry forms) as tools to run our business. They store and process information on our behalf and under our control, and we do not share it with them for their own use. Their servers may be located outside Australia, including in the United States. Our accounts are password-protected with two-step verification. We take reasonable steps to protect it from misuse, loss, and unauthorised access or disclosure.

Google and Hostinger protect information held on their systems with their own security and data protection measures, as set out in their own privacy policies and terms. We choose established, reputable providers, and we remain responsible for how we handle your information. While we take reasonable steps to protect it, no email, cloud or online system can be guaranteed to be completely secure, so please avoid sending sensitive documents such as passport copies unless we ask for them.

If a data breach is likely to cause serious harm to anyone, we will notify the people affected and take steps to contain it.

Payment security: Go Japan will never change its bank details by email. If you receive a request to pay into a new account, call us to confirm before you pay.

8. How Long We Keep Information

We keep personal information only for as long as we need it to provide our services, handle any complaints or claims, and meet legal requirements such as tax record-keeping. Booking and payment records are generally kept for at least 7 years. We then delete information or make it anonymous. Sensitive information is deleted once it is no longer needed for your trip, unless we must keep it for a complaint or claim.

9. Our Website

Our website is hosted by Hostinger and may use cookies or similar tools to work properly and to measure visits. You can set your browser to block cookies, although some parts of the website may not then work as intended. Our website may link to other websites, which have their own privacy policies.

10. Accessing and Correcting Your Information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing letsgo@gojapan.com.au. There is no charge for making a request. To protect your information, we may ask you to confirm your identity first. We will respond within 30 days. If we cannot give access, we will explain why.

Please tell us if your details change, such as your contact details or passport, so we can keep your booking information accurate and up to date.

You can also withdraw your consent to us using your information. Please note this may mean we cannot complete your booking.

11. Complaints

If you have a concern about how we have handled your personal information, please email letsgo@gojapan.com.au with the details. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Clients outside Australia: you may also have rights under the privacy laws of your own country. Please contact us if you wish to exercise them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on our website, with the date it was last updated.

13. Contact

Go Japan (ABN 97 992 125 122)

Email: letsgo@gojapan.com.au

Website: www.gojapan.com.au